The Joseph P. Addabbo Family Health Center at 120 Richards Street, Brooklyn, New York.

The doctors there are pretty decent. My 4 year-old daughter's pediatrician is actually pretty good. It's the customer service from the reps at the referral counter working there now are totally unprofessional, especially over the phone. When dealing with individuals who are feeling ill or in need of assistance over the phone, professionalism in manner and tone in very important. The referral representative who was there before, Carmelo Ramos, was always very helpful, professional, and even went beyond the call of duty sometimes, which was so very appreciated. The new staff there now, starting with a referral rep named Frank, all need to be retrained in customer service and customer care or just be removed. The unprofessional manner both in conduct and tone over the phone is totally unacceptable. The management there at the 120 Richards St location in Brooklyn, NY needs to be held accountable and changed as well for allowing their own staff to continually treat their patients over the phone and in person in such a disrespectful and unprofessional manner. My wife and I have had 3 recent upsetting and frustrating situations just trying to get messages through to my daughter's pediatrician and trying to get referrals to my insurance the last 2 months with the present staff there now. Something needs to be done over there soon. Reporting each of them to Addabbo management is my next course of action. Totally disgraceful.