Prestige Auto Service Inc at 2615 Cropsey Avenue, Brooklyn, New York.

Not impressed. Initially, this experience was working out to be a great business relationship but as we moved to the 31st day, one day after he's legally bound to honor purchase oriented repairs as discussed at the time of negotiations, things changed quite a bit.

I took delivery of a gorgeous and unique looking 2007 Mercedes S550 and I'm very happy that the initial parts were relatively easy. He was almost always available to answer things like: where's my title, or who do I make the check out to, but when it came time to honoring the discussed repairs he flaked out like a scared cat.

I love the car I really do. I drove it from Brooklyn to Key West and back with no issues. This was, of course, after I replaced the tires for $900 which he justified because he deducted $400 off the price of the car so I could replace the tires on my own. The license plate light that wasn't working properly was addressed before I even test drove the car and he swore he would fix it and our buyers agreement even said he would. The mirror isn't working properly and he also swore he would fix that too but shrugged it off every time I reminded him. I'm happy I have dated text messages with all of our conversations, thanks iMessage, and paperwork that says he would repair the car BEFORE I took delivery because I'm going to need them to repair my car.

Mercedes-Benz in Manhattan brought an open SAFETY recall to my attention when I brought the car in for a detail because the dealer never even bothered to clean the car. This recall is for a safety related item and was ordered to be repaired immediately for free, of course. Last I checked, as someone who used to sell cars, it is illegal to sell a car with an incomplete safety recall without completing it and usually is good practice to at least inform the customer of these things. Prestige didn't even tell me there was a recall or show me a carfax, but I checked that on my own. He knew I work in the auto industry from the second we met and yet he still tried to play games about reasonable safety repairs. I don't think it's appropriate to play games with anyone especially when they're buying high priced items like cars and most especially about safety related issues.

I suggest that unless you don't care about things like the aforementioned that you take your money elsewhere. It doesn't matter if you pay cash or finance you should be getting the appropriate attention you deserve when buying cars, houses, boats, whatever. Trust, this isn't an issue of missing floor mats and second keys... this is customer service at it's worst. I only give 2 stars because I do LOVE my car and am pleased with my purchase. It was reasonable and practical. But being handled as Prestige handled me is not a preferred experience.