Sterling Bank at 110 7th Avenue, Brooklyn, New York.

Very convenient I visit this bank once a month, Tellers are very nice, always greeting you with a warm hello

I had been a customer of this bank from late 2010 to May, 2014 and the customer service has gone from mediocre to horrible.

A few things: clerks correct your math to your face, even when you are right and they end up being wrong; have banking technology that is years behind their competitors; constantly try to sell you banking products even when asked nicely several times not to; share your account information with others who make deposits on your behalf; are known for exceptionally long lines at their branches...they do nothing to remedy these problems. Weak apologies were ok in the beginning, but as problems began to accumulate, I looked elsewhere for my banking needs, and I encourage anyone thinking about banking here to do otherwise.